Service Request Ticket - # 62645

Service Request Information

CONTACT Name Guo, Jinglin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 13, 2017 11:05 AM
Department Student Success & Advising Office Phone 88024
Location Email guoj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130531[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9WH9FZ1 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 9WH9FZ1 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986

Wired NIC F8:B1:56:C6:BC:EA

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Feb 13, 2017 04:38 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Feb 13, 2017 04:38 PM 
Ran Malware bytes found 7 threats that's all and
also ran Sophos no threats was found. I did let
John know about it. There was nothing weird that I
found on the PC.
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John Rushing Feb 13, 2017 11:07 AM 
Task reassigned to Ranjit Kayastha.
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John Rushing Feb 13, 2017 11:05 AM 
Michael would like someone to run AV/spyware scans 
on this computer.  It pushed 20GB of data over the 
network.
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