Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Feb 13, 2017 11:51 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110310 (opens in a new window)	Bldg/Room	WUC
	Service Tag		Description	Apple MacBook Pro, 15-inch, 2.0GHz Intel Core i7
	Serial No.	C02GD5ETDRJC	Location	Paula Taylor
	CPU	Intel Core i7(2.0GHz quad, 6MB L3 cache)
	OS	Unknown	Software	MAC OS X Lion(10.7),bundled with iLife 11(includes iPhoto, iMovie, and GarageBand), Windows 7 Pro license(dualboot) from P0082240,MS Office for MAC 2011 & MS Office Pro Plus 2010 from P0082232
	Wired NIC	3C:07:54:21:53:D6
	Wireless NIC	60:C5:47:8F:9F:A6
	Bluetooth NIC	60:C5:47:8F:9F:A7

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	nwanderschied14@wou.edu	88925

Entered by	Date	Memo
Nick Wanderschied			Email Public
Entered by	Date	Memo
Nick Wanderschied	Feb 13, 2017 02:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Wanderschied	Feb 13, 2017 02:38 PM	dropped off	Add Attachment
Nick Wanderschied	Feb 13, 2017 02:19 PM	Task reassigned to Nick Wanderschied.	Add Attachment
Tim Taylor	Feb 13, 2017 02:14 PM	Done and needs to be delivered	Add Attachment
John Rushing	Feb 13, 2017 02:13 PM	Task reassigned to UCS Tech.	Add Attachment
John Rushing	Feb 13, 2017 02:13 PM	placed back in Outbox	Add Attachment
John Rushing	Feb 13, 2017 02:09 PM	Both Firefox and Safari are working now.	Add Attachment
John Rushing	Feb 13, 2017 02:03 PM	had to remove from domain and add it back. I could then login with my personal account. I also updated the time and date on the computer.	Add Attachment
John Rushing	Feb 13, 2017 01:24 PM	Task reassigned to John Rushing.	Add Attachment
Kirsten Fauser	Feb 13, 2017 11:52 AM	Contact Info: Best contact person is Sarah Tabor aswou@wou.edu (503)4093646	Add Attachment Public
Kirsten Fauser	Feb 13, 2017 11:51 AM	Macbook is not allowing other students to log into it and only allowing one. The time and date stamp are not correct and is not letting them change it. Also not connecting to the internet Macbook came in with just computer, no case or charger. Is located in IN box	Add Attachment