Service Request Ticket - # 62649

Service Request Information

CONTACT Name Dougherty, Jessica   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 13, 2017 01:20 PM
Department College of Education Phone 88929
Location Email doughertyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120219[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
Serial No. 62pngv1 Location PDR

CPU Intel Core i7-2760QM(2.4GHz, 6MB cache)


OS Windows 7 Enterprise Software MS Office Pro Plus 2010 from P0085446

Wired NIC D4:BE:D9:4F:E3:72


Wireless NIC 8C:70:5A:F9:96:A4


Bluetooth NIC 44:6D:57:CB:0F:DE

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Feb 14, 2017 11:52 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Ranjit Kayastha Feb 14, 2017 11:52 AM 
Service Request Ticket - # 62658
 Add Attachment
Ranjit Kayastha Feb 14, 2017 11:51 AM 
I will close this ticket and make a new one as she
has a loaner with her.
Add Attachment
Ranjit Kayastha Feb 14, 2017 11:49 AM 
The loaner she got back W#20120219[Edit Inv] wasn't working,
looks like she dropped the laptop, the ram was
half in which was the issue for it to not work. 

It's working now I will put it on loaner shelf.
Add Attachment
Ranjit Kayastha Feb 13, 2017 01:25 PM 
Task reassigned to Ranjit Kayastha.
 Add Attachment
Kirsten Fauser Feb 13, 2017 01:20 PM 
Brought in loaner w#20120219[Edit Inv], with charger 
number 9
The computer turns on but nothing shows on the 
display and then it shuts off. 

Took loaner w#20130079[Edit Inv] with charger #14
 Add Attachment