Service Request Ticket

Service Request Information

CONTACT	Name	Hale, Karla	Date	Feb 13, 2017 03:52 PM
	Department	College of Education	Phone	89293
	Location		Email	halek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110893 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2BX65V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446; TRANSFER from W#20090516: FileMaker Pro 9 Advanced from P0066371, Adobe Web Premium CS5.5 WIN from P0084715
	Wired NIC	18:03:73:25:1D:A7

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Feb 13, 2017 04:55 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ranjit Kayastha	Feb 13, 2017 04:55 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Feb 13, 2017 04:55 PM	entered the code and its working	Add Attachment
Ranjit Kayastha	Feb 13, 2017 04:36 PM	Called to see if she is in the office so that I can go now. But looks like she is not there so we can go there on Wednesday at the time she said.	Add Attachment
Ranjit Kayastha	Feb 13, 2017 04:35 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Feb 13, 2017 04:18 PM	sounds like she needs to add her copier code	Add Attachment
Kirsten Fauser	Feb 13, 2017 03:52 PM	**This is an email** Hi - I need some help getting my computer connected to the main copier/printer in RWEC downstairs. I am able to select it as an option and it says it is ready but does not actually print. I am in RWEC 161 and will be available until 5 today and here on Wednesday 2/15 from 11:30-1 and 1:30-5	Add Attachment