Service Request Ticket - # 62651

Service Request Information

CONTACT Name Brookbank, Elizabeth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 13, 2017 03:56 PM
Department Library & Media Services Phone 88657
Location Email brookbanke@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130318[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
Serial No. 19PXNX1 Location PDR

CPU Intel Core i7-3740QM(2.7GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0091622 downgraded to Pro Plus 2010, Techsmith & Camtasia Studio WINv8.1/SnagIt WINv11.2 bundle from VISA2013003723

Wired NIC F0:1F:AF:36:CB:F1


Wireless NIC 70:18:8B:70:1A:8A


Bluetooth NIC B0:05:94:EF:C9:43

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Feb 14, 2017 01:53 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Shina Oladiti Feb 14, 2017 01:52 PM 
Task reassigned to Adeshina Oladiti.
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Shina Oladiti Feb 14, 2017 01:10 PM 
She stopped by to pick her laptop up.
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Ranjit Kayastha Feb 13, 2017 04:32 PM 
Task reassigned to UCS Tech.
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Ranjit Kayastha Feb 13, 2017 04:32 PM 
Task reassigned to UCS Tech.
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Ranjit Kayastha Feb 13, 2017 04:32 PM 
Installed Camtasia and SnagIt.
The laptop is in the OUT BOX

Left a VM asking for availability to deliver the
laptop, also told her she can come and pick it up too.
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Ranjit Kayastha Feb 13, 2017 04:18 PM 
Task reassigned to Ranjit Kayastha.
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Kirsten Fauser Feb 13, 2017 03:57 PM 
Computer is in IN box. 
No case or charger. 

Extension 88657
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Kirsten Fauser Feb 13, 2017 03:56 PM 
****This is an email****
Hi there - you guys recently replaced the hard 
drive in my computer, and I know I've bugged 
you a lot (sorry!), but I just realized that I 
had a couple software programs on my old hard 
drive that you purchased for the library 
faculty specifically and do not come 
"standard," so they're not on the computer you 
gave me back. 

They programs are Camtasia and SnagIt. They 
were purchased 3 or 4 years ago for us and were 
installed on my computer at that time by 
someone in UCS. Is someone able to come install 
them on my "new" computer? 

Thanks!
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