Service Request Ticket

Service Request Information

CONTACT	Name	McDowell, Linda	Date	Feb 14, 2017 03:09 PM
	Department	The Research Institute	Phone	8-8503
	Location		Email	mcdowelll@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120332 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch #Z0M7
	Serial No.	D25J922CDHJW	Location	PDR
	CPU	Intel Core i7(3.4GHz quad core, 6MB L3 cache)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0086784
	Wired NIC	A8:20:66:0A:60:18
	Wireless NIC	20:C9:D0:33:1F:A6
	Bluetooth NIC	7C:D1:C3:A3:4A:DC

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Feb 16, 2017 02:23 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Tim Taylor	Feb 16, 2017 02:23 PM	Transferred the folder labeled desktop to her desktop.	Add Attachment
Ranjit Kayastha	Feb 16, 2017 09:40 AM	Task reassigned to Tim Taylor.	Add Attachment
Ranjit Kayastha	Feb 16, 2017 09:40 AM	Task reassigned to Tim Taylor.	Add Attachment
Ranjit Kayastha	Feb 16, 2017 09:40 AM	Task reassigned to Tim Taylor.	Add Attachment
Ranjit Kayastha	Feb 16, 2017 09:40 AM	I saved all her files from the hard disk and it's on the flash drive with Megan. She is available at 2 and wants it at 2 today. It's in the folder McDowell and has a Desktop folder. Let her know we will save the hard disk for 2 weeks so if she has anything that she forgot she can concats us.	Add Attachment
Megan Thibeault	Feb 14, 2017 03:43 PM	she has files on her desktop she needs it	Add Attachment
Amy Anderson	Feb 14, 2017 03:09 PM	Linda called saying that the screen on her computer WOU# 20120332 went gray and fuzzy and now won't boot up. She was able to get her files off before this happened.	Add Attachment