Service Request Ticket - # 62678

Service Request Information

CONTACT Name Stonecipher, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 15, 2017 01:27 PM
Department Graduate Studies Phone 88366
Location Email stonecl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120611[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch #Z0MR
Serial No. C02K23TSDNMN Location PDR 2023 Giveaway

CPU Intel Core i5(2.9GHz, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0088392

Wired NIC A8:20:66:57:B6:49


Wireless NIC 8C:2D:AA:4E:7E:1B


Bluetooth NIC 8C:2D:AA:4E:7E:1C

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Feb 16, 2017 08:00 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Feb 16, 2017 08:00 AM 
Turned off the wifi on the iMac and was able to 
get both FireFox and Safari to open web pages and 
do searches.  We also ran an update for the 
computer.  We talked about updating the OS and 
also looking at GFA options.  I mentioned that 
the computer was upgraded from the default GFA so 
they would be aware.
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Megan Thibeault Feb 15, 2017 01:43 PM 
Task reassigned to John Rushing.
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Megan Thibeault Feb 15, 2017 01:43 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Natalie Plasker Feb 15, 2017 01:27 PM 
Computer will not load web browsers. Has tried
restarting but nothing has helped.
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