Service Request Ticket - # 62687

Service Request Information

CONTACT Name Lange, Marjory   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 16, 2017 09:42 AM
Department Humanities Division Phone 88307
Location Email langem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20150670[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9RP1JB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 9RP1JB2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2015004715;

Wired NIC 18:66:DA:17:74:45


TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public

Entered by Date Memo
Megan Thibeault Feb 21, 2017 12:18 PM
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Feb 21, 2017 12:18 PM
macros are saved in her h:drive, emailed her, will
follow back up soon.
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Megan Thibeault Feb 21, 2017 10:48 AM
this setup is delivered. Need to pull macro files
from old box
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Megan Thibeault Feb 17, 2017 08:48 AM
Task reassigned to Megan Eichler.
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Megan Thibeault Feb 17, 2017 07:58 AM
Task reassigned to Adeshina Oladiti.
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Megan Thibeault Feb 17, 2017 07:58 AM
I think Ranjit started this for me yesterday.
Please only you or Ranjit work on this :) I'll
deliver and setup
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Tricia Flaherty Feb 16, 2017 11:43 AM
Task reassigned to Megan Eichler.
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Tricia Flaherty Feb 16, 2017 11:43 AM
she has several SPECIFIC needs:
-Office 2016 (she is a Macros user in WORD!)
please point out how she saves files as .doc as
needed and ask her what her preferred default save
setting is( she expressed issues with .doc vs docx
types when she sends to students with older
computers and Office versions.  Says it can change
formatting etc.)

-make sure she sees link to VDI

- please deliver the specific keyboard in brown
box that has her name on it as she tried it out
and find it acceptable for her
needs(non-mechanical keys)

-She would like to get the computer before end of
February but if that can't happen then it will
have to wait tell after Finals(the sooner the better)

-She does NOT want dual monitors at this time as
she has limit space on her desk, so you will be
taking away her old monitor and she will probably
cover the webcam on the new

This is on Inventory counter in ITC008 with GFA
Setup form
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Courtney Croy Feb 16, 2017 09:42 AM
GFA EQUIP SETUP:  A Dell PC setup CPU W# 20150670[Edit Inv] and 
Monitor W# 20141067[Edit Inv] are to be set up and delivered for 
Marjory Lange. These will be replacing CPU W# 20110887[Edit Inv] 
and Monitor W# 20111004[Edit Inv]. This is to be set up for her 
preferably before the end of February, but if not then set up 
after Finals.  
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