Service Request Ticket

Service Request Information

CONTACT	Name	Brookbank, Elizabeth	Date	Feb 16, 2017 12:35 PM
	Department	Library & Media Services	Phone	88657
	Location		Email	brookbanke@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130318 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
	Serial No.	19PXNX1	Location	PDR
	CPU	Intel Core i7-3740QM(2.7GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0091622 downgraded to Pro Plus 2010, Techsmith & Camtasia Studio WINv8.1/SnagIt WINv11.2 bundle from VISA2013003723
	Wired NIC	F0:1F:AF:36:CB:F1
	Wireless NIC	70:18:8B:70:1A:8A
	Bluetooth NIC	B0:05:94:EF:C9:43

TECHS	Submitted by	Hallie Jensen	Contact	hjensen15@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Feb 21, 2017 02:40 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Amy Anderson	Feb 21, 2017 02:05 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Amy Anderson	Feb 21, 2017 02:05 PM	Called back saying that she is available until 3:30 today. If not able to get to her by 3:30, give call to set up a different appointment.	Add Attachment
Shina Oladiti	Feb 17, 2017 12:45 PM	Would go work with her on monday. But for now i put her machine never to go to sleep but asked her to shot her computer if she is gonna be off work.	Add Attachment
Amy Anderson	Feb 17, 2017 11:53 AM	called saying that she is still having problem.	Add Attachment
Shina Oladiti	Feb 17, 2017 11:17 AM	I tried running an updates but it gives an error message complaining about the BUS, I installed a new BUS drivers. I did some test on it to be sure if it is fine.	Add Attachment
Megan Thibeault	Feb 17, 2017 10:33 AM	around 1130-3	Add Attachment
Shina Oladiti	Feb 17, 2017 09:41 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Hallie Jensen	Feb 16, 2017 12:35 PM	Laptop wont respond, she has to keep restarting it every time she wants to use it.	Add Attachment