Service Request Ticket - # 62693

Service Request Information

CONTACT Name Henle, Stacy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 16, 2017 02:30 PM
Department Natural Science/ Chemistry Phone 88020
Location Email henles@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121070[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. G1SJFX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090177

Wired NIC 90:B1:1C:A7:07:0C

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Feb 17, 2017 09:38 AM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Feb 17, 2017 09:38 AM 
****This is an outgoing email****
Hi Stacy,

We were just following up with you regarding a 
service request that we have for you.  (#62693)

Description: **2/17 Available all day** Computer 
will not connect to printer in room

I went and logged into Computer 11 and it is 
printing fine. It may be a profile issue if the 
problem continues please give us a call while it 
is happening and we will send someone down while 
it is happening.

Thanks,
Bradley Karkanen
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Public
Ranjit Kayastha Feb 16, 2017 04:53 PM 
Task reassigned to Bradley Karkanen.
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Ranjit Kayastha Feb 16, 2017 04:31 PM 
Task reassigned to Ranjit Kayastha.
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Kyle Arthenayake Feb 16, 2017 02:30 PM 
Computer will not connect to the printer in the
room. It is computer 11. Multiple attempts have
been made such as restarting the computer.
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