Service Request Ticket

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Service Request Information

CONTACT	Name	Harris, Glen	Date	Feb 17, 2017 08:20 AM
	Department	Athletics	Phone	89249
	Location		Email	harrisg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100659 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro with Apple Protection Plan
	Serial No.	SC02FDZTVDH2G	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office for MAC 2011 from P0079025, Adobe CS6 Design Standard for MAC/WIN from P0093734
	Wired NIC	10:9A:DD:67:B2:40
	Wireless NIC	E0:F8:47:2F:BA:8C
	Bluetooth NIC	E0:F8:47:2F:BA:8D

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Feb 24, 2017 01:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Feb 24, 2017 01:00 PM	Took the laptop back to Glen. He logged in and said it looks much better and was working great. We didn't see anything wrong with it but maybe the updates helped the issue. Told him to call back if it happens again.	Add Attachment
Shandelle Plasker	Feb 24, 2017 11:51 AM	**This is an email** Hi Glen, Do you have time right now for me to come down? Shandelle	Add Attachment
Shandelle Plasker	Feb 24, 2017 11:51 AM	**This is an email** This is the machine we use for our ticketing. So I will be the one you will talk to about it. Let me know when you are able to go over it. Thanks! Glen	Add Attachment
Shandelle Plasker	Feb 24, 2017 10:49 AM	**This is an email** Hi Glen, We did a bunch of testing on the Mac laptop you called in. We have not run into any issue and were able to log in. Is this your machine or did you call it in for someone. I want to meet with who ever uses this device and see if its an issue with their profile. Thank you, Shandelle Pepper	Add Attachment
Bradley Karkanen	Feb 23, 2017 03:54 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Bradley Karkanen	Feb 22, 2017 09:04 AM	Laptop has had all updates installed.	Add Attachment
Bradley Karkanen	Feb 22, 2017 08:09 AM	**This is an outgoing email** Hi Glen, I need some additional information regarding service request #62695 Description: computer problems We are having issues reproducing the problem. Is there a time we can come down and see if you can get it to show the problem again?	Add Attachment Public
Bradley Karkanen	Feb 20, 2017 09:28 AM	Ran First Aid it didn't find any problems, currently running Sophos.	Add Attachment
Shandelle Plasker	Feb 20, 2017 08:22 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Shandelle Plasker	Feb 20, 2017 08:22 AM	Bradley is picking this up.	Add Attachment
Megan Thibeault	Feb 17, 2017 12:08 PM	Bradley went down there he was not there	Add Attachment
Kyle Arthenayake	Feb 17, 2017 09:58 AM	NPE 115	Add Attachment
Kyle Arthenayake	Feb 17, 2017 08:20 AM	screen issues, will not let user log in, will not let user use vindeanie, wanted user to sign into program updates and computer would not function. Would put e?e? type text on computer. This just happened last night. Have tried restarting it two times.	Add Attachment