Service Request Ticket - # 62699

Service Request Information

CONTACT Name Bicknell, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 17, 2017 12:00 PM
Department The Research Institute Phone
Location Email bicknellm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20120688[Edit Inv] (opens in a new window) Bldg/Room TODD 235
Service Tag Description Apple MacBook Pro 15w/ Retina, 2.7GHz Quad-core In
Serial No. C02KC0Y4FFT4 Location Mike Bicknell, TRI NCDB Video equipment

CPU Intel Core i7(2.7GHz quad, 6MB L3 cache)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office for MAC 2011 from P0088966, Adobe Premiere Pro CS6 for Mac from P0088966, Adobe CC2015 subscription serialized desktop from Order#9125 MAY2016; CamtasiaforMac v3.0.3 Academic license VISA2016006138 FEB2017 SR#; REMOVE SERIALIZED ADOBE CC JULY2019 as NO LONGER PAID SUBSCRIPTION;

Wired NIC 40:6C:8F:42:F0:25


Wireless NIC 28:CF:E9:14:94:B1


Bluetooth NIC 28:CF:E9:14:94:B2


TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public

Entered by Date Memo
John Rushing Feb 21, 2017 11:32 AM
Status changed from (1) Pending to (5) Completed
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John Rushing Feb 21, 2017 11:32 AM
re-installed MS Office and ran updates.  The 
Accessibility feature is there now.  We also did 
this to another laptop in his office.
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John Rushing Feb 17, 2017 01:22 PM
The feature is only available to Mac's running 
Office 2016 and that has ran updates from within 
the application.
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Amy Anderson Feb 17, 2017 12:25 PM
****This is an email****
Thanks, Amy. Much appreciated.

Oddly enough Word just started acting wonky. 
Text began disappearing when I formatted the 
document and the software pane turned from blue 
to white, but it looked more glitchy than 
anything else. Hard to describe. I'll take a 
screen shot next time.
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Amy Anderson Feb 17, 2017 12:05 PM
****This is an email****
Thank you.

My primary phone on campus is (503) 838-8445. 
Off campus is 512-565-0319.
My campus location is Todd Hall #202 (I will be 
back in the office on Monday).

Mike
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Amy Anderson Feb 17, 2017 12:00 PM
See desk for attachment
****This is an email****
Hi -

I'm curious about something. I requested that you guys install MS 
Word 2016 for Mac, which you did. Many thanks. 

I requested the upgrade, in part, so I could use the built-in 
Accessibility Checker in Office apps. However, I cannot locate 
the checker. 

Please see the attached screenshots. One is for the Accessibility 
Checker and the other is for the Microsoft Auto Update feature. 
The Auto Update error message pops up when I open Word, so I'm 
wondering if you update Microsoft on the backend or if you also 
need to look at this issue?

I'm using the MacBook Pro #20120688[Edit Inv]. I'm in Todd Hall room 202. 
However, I will not be available except by phone or email until 
Monday.

Thanks,
Mike
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