Service Request Ticket

Service Request Information

CONTACT	Name	Holbert, Andrew	Date	Feb 17, 2017 01:04 PM
	Department	VP Student Affairs	Phone	89246
	Location		Email	holberta@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20101055 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP Officejet Pro 8000 Printer #CB092A#B1H
	Serial No.	SCN0CP3Q10D	Location	PDR
	Model	CB092A	Hostname	resumes.wou.edu
	Notes	B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in	Ink/Toner Refill
	Wired NIC	D4:85:64:7D:BB:D0

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Feb 17, 2017 02:20 PM	Task reassigned to Tim Taylor.	Add Attachment
Tim Taylor	Feb 17, 2017 02:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Feb 17, 2017 02:20 PM	cleaned the print head and got worse. Told them to buy an new printer	Add Attachment
John Rushing	Feb 17, 2017 01:13 PM	They tried new ink, but it could be a bad driver, USB cable or Print Heads.	Add Attachment
John Rushing	Feb 17, 2017 01:04 PM	The printer is hooked up local and when they try to print it will not print in color and also prints out some unrecognizable code.	Add Attachment