Service Request Ticket

Service Request Information

CONTACT	Name	Hall, CM	Date	Feb 20, 2017 11:05 AM
	Department	College of Education	Phone	88731
	Location		Email	hallcm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100594 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	FFR2YN1	Location	PDR
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0078636
	Wired NIC	5C:26:0A:32:AD:C7
	Wireless NIC	58:94:6B:A6:FF:54
	Bluetooth NIC	1C:65:9D:AD:AF:8A

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	lambertp@wou.edu	88003

Entered by	Date	Memo
Paul Lambert			Email Public
Entered by	Date	Memo
Paul Lambert	Nov 07, 2017 08:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Paul Lambert	Nov 07, 2017 08:28 AM	upgrading controller fixed the issue	Add Attachment
Ranjit Kayastha	Feb 21, 2017 10:45 AM	Task reassigned to Paul Lambert.	Add Attachment
Ranjit Kayastha	Feb 21, 2017 10:43 AM	The wifi is not working in her room but as soon as I walked with the laptop to 2 rooms other side upto 139. The wifi starts working.	Add Attachment
Amy Anderson	Feb 21, 2017 08:58 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Amy Anderson	Feb 21, 2017 08:57 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Amy Anderson	Feb 21, 2017 08:57 AM	Still having issue, would like someone to come down ASAP	Add Attachment
Ranjit Kayastha	Feb 20, 2017 11:12 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ranjit Kayastha	Feb 20, 2017 11:12 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Kirsten Fauser	Feb 20, 2017 11:11 AM	Called back and they fixed it.	Add Attachment
Kirsten Fauser	Feb 20, 2017 11:05 AM	Wifi is not connecting to their laptop. Says connected but isn't allowing internet access	Add Attachment