Service Request Ticket - # 62711

Service Request Ticket - # 62711

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Service Request Information

CONTACT	Name	Student, Student	Date	Feb 21, 2017 08:13 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120892 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	T4B009257	Location	PDR
	Model	ColorQube 8870	Hostname	lab-24hourroom/studentlounge.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK 140.211.112.13 Metered Code: 9344 RMA:XFL130630E	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783-Page Pack Metered #3414
	Wired NIC	9C:93:4E:86:98:D2

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Mar 08, 2017 04:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Mar 08, 2017 04:12 PM	This has been replaced with a new printer. Printer has been delivered and setup.	Add Attachment
Shandelle Plasker	Mar 07, 2017 03:30 PM	Status changed from (3) Order in Process to (1) Pending	Add Attachment
Shandelle Plasker	Mar 07, 2017 03:30 PM	Received new printer. Going to set it up tomorrow:)	Add Attachment
Shandelle Plasker	Mar 02, 2017 02:03 PM	oops sorry scratch what I said below. That was for another SR ticket. This is still being replaced.	Add Attachment
Shandelle Plasker	Mar 02, 2017 02:02 PM	I swapped out the processor drive which did not help the jam issue. Called Xerox and placed in a service call. REF#21740881	Add Attachment
Shandelle Plasker	Mar 01, 2017 11:19 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Shandelle Plasker	Mar 01, 2017 11:19 AM	Just got the call today that they will be replacing this machine for us. Said it would take about a week to receive the new printer.	Add Attachment
Shandelle Plasker	Mar 01, 2017 09:12 AM	Just got the call that Xerox is replacing this machine for us. Will arrive in about a week.	Add Attachment
Shandelle Plasker	Feb 24, 2017 04:20 PM	The gear did not get replaced in this machine. I updated the wrong service request.	Add Attachment
Shandelle Plasker	Feb 24, 2017 04:19 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Shandelle Plasker	Feb 24, 2017 02:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Feb 24, 2017 02:08 PM	Moe put in a new gear. Works great now.	Add Attachment
Shandelle Plasker	Feb 21, 2017 10:07 AM	Called this in to Xerox. Ref#21723667 Put a loaner in for now. WOU#20120886	Add Attachment
Amy Anderson	Feb 21, 2017 08:13 AM	Library Info desk called saying that the 24 hour room printer has an error saying out of service - jam. WOU# 20120892	Add Attachment