Service Request Ticket - # 62714

Service Request Information

CONTACT Name Morris, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 21, 2017 11:12 AM
Department Business/Economics Division Phone 88336
Location Email morrisjl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20120436[Edit Inv] (opens in a new window) Bldg/Room TODD 109
Service Tag Description Wyse P25 zero client 32MB FLASH/512MB #909569-01L
Serial No. 9F2DLA05124 Location Floor

CPU Teradici TERA2321 PCoIP


OS Unknown Software Microsoft Office Pro Plus 2010 from P0087299, Microsoft VDA subscription from P0087299, VMWare View 5 Premier from P0087299

Wired NIC 00:80:64:A8:12:B7

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Feb 21, 2017 03:55 PM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Feb 21, 2017 03:41 PM 
The WYSE device seems to be fine. I could on to it
and access my drives. I also pinged it the machine
from another WYSE device.
It is working perfectly.
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Shina Oladiti Feb 21, 2017 12:04 PM 
Task reassigned to Adeshina Oladiti.
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Ranjit Kayastha Feb 21, 2017 11:18 AM 
Status changed from (1) Pending to (2) Scheduled
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Amy Anderson Feb 21, 2017 11:12 AM 
John called and said computer WOU# 20120436[Edit Inv] in UPCC 130 was showing 
that it did not have a domain. Then he unplugged it and plugged it 
back in. Now the computer won't power up. They have a class right 
now, if someone could come take a look at the computer when class 
isn't in session.
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