Service Request Ticket - # 62726

Service Request Information

CONTACT Name Darby, Cheri   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 22, 2017 09:51 AM
Department Business Services Phone 88837
Location Email darbyc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141216[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 8DXMV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 8DXMV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D9:B9:4A

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Feb 22, 2017 11:50 AM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Feb 22, 2017 11:42 AM 
Removing and installing back the firefox fixed it.
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Ranjit Kayastha Feb 22, 2017 10:18 AM 
Task reassigned to Ranjit Kayastha.
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Kyle Arthenayake Feb 22, 2017 09:51 AM 
Cheri is opening up attachments in her email. It
is requiring her to save the attachment before
printing. That normally is not the case and this
problem just started up today. She has restarted
her computer and uses firefox. She did mention
that others on campus have had this similar
problem before.
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