Service Request Ticket - # 62729

Service Request Information

CONTACT Name Duvall, Kathryn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 22, 2017 12:29 PM
Department Phone 89245
Location Email duvallk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20121124[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell UltraSharp U2312H 23-inch Monitor
Serial No. CN02GFKN7444534AKMXL Location PDR

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public

Entered by Date Memo
John Rushing Feb 27, 2017 09:56 AM
Status changed from (1) Pending to (5) Completed
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John Rushing Feb 27, 2017 09:56 AM
She said everything has been working and thinks 
the issue is resolved.  It looks like this was a 
Google Gmail issue.
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John Rushing Feb 23, 2017 10:01 AM
Dave D. said this is happening on the Gmail side.
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John Rushing Feb 22, 2017 03:27 PM
I sent Dave D. a copy of the emails to see if he 
can find anything. 
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John Rushing Feb 22, 2017 03:26 PM
I went over no filters or forwarding.  She said 
the moved messages only happened one time.  She 
uses Firefox as the browser.  She had a batch of 
emails and about 50% did not send.  She got a 
message saying Gmail will retry sending for the 
next 43 hours and will email if it can not send 
it.
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Shandelle Plasker Feb 22, 2017 01:40 PM
At 2:30 please and thank you.
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Shandelle Plasker Feb 22, 2017 01:40 PM
Task reassigned to John Rushing.
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Natalie Plasker Feb 22, 2017 12:29 PM
Having problems with her email, messages an
getting deleted and not sending as well as emails
are automatically being moved to the trash.
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