Service Request Ticket - # 62738

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 23, 2017 12:12 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130046[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8880DNM Color Printer
Serial No. T4B006770 Location PDR

Model ColorQube 8880 Hostname hlref3.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.45 Metered Code:3074 RMA:(8870)XFL148245(5/12/16) Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:6C:1B:EE

TECHS Submitted by Hallie Jensen Contact hjensen15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Feb 24, 2017 04:20 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Feb 24, 2017 04:20 PM 
Put in a new gear. Works great know.
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Shandelle Plasker Feb 23, 2017 03:16 PM 
Each time it tried to print it jams in door A and
for a second right as it prints you can hear the
gear grinding. I called Xerox to have it fixed.

REF#21729500
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Shandelle Plasker Feb 23, 2017 01:31 PM 
Task reassigned to Shandelle Pepper.
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Hallie Jensen Feb 23, 2017 12:12 PM 
Printer says it was jammed, staff cleared it,
turned it off then reset it and it keeps saying it
is jammed and are not sure of what to do next.
Printer is located behind the information desk
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