Service Request Ticket - # 62747

Service Request Information

CONTACT Name Lee, Gordon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 24, 2017 12:04 PM
Department Creative Arts/Music Phone 88388
Location Email leeg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20140654[Edit Inv] (opens in a new window) Bldg/Room SH 103
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. C02PQ168F8J7 Location Music Adjunct - Gordon Lee

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from xxxx2014004298

Wired NIC 98:5A:EB:CD:39:31


Wireless NIC AC:29:3A:94:2C:93


Bluetooth NIC AC:29:3A:94:2C:94


TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Mar 14, 2017 04:40 PM
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Mar 14, 2017 04:39 PM
Task reassigned to Adeshina Oladiti.
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Shina Oladiti Mar 14, 2017 04:39 PM
Setup completed!
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Shina Oladiti Mar 09, 2017 12:05 PM
****This is an email****
Hi Adeshina, 

I waited for 15 minutes but had to leave. Yes, I
do want to back up all my files. I will be here at
3:20
next Tue and Thu. I may be giving some tests for
which I will need to be on line for a few minutes
but I'm sure we can work something out. 

Thanks, 

GLere
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Shandelle Plasker Mar 09, 2017 11:14 AM
****This is an email****
Hi Gordon,

We have your new equipment setup ready to be
delivered to you. It was scheduled to be delivered
two days ago but when we go there you were not around.

We would love to get this setup for you so we can
close the Service request for it.

Please let me know when a good time would be to
come down and do this.

Thank you,
Shandelle Pepper
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Shina Oladiti Mar 07, 2017 04:36 PM
Left him a note. and would follow up with email.
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Shina Oladiti Mar 07, 2017 04:36 PM
Stop by his office, but can not set it up because
i am not sure if he backed up his files already. I
asked a guy i met i the office if he Lee has
backed up his files but he said he is not sure but
he mentioned something like that.
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Megan Thibeault Mar 07, 2017 12:43 PM
Priority changed from (3) Priority to (1) Highest Priority.
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Megan Thibeault Mar 02, 2017 01:57 PM
Status changed from (6) Ready to Deliver to (2) Scheduled
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Megan Thibeault Mar 02, 2017 01:48 PM
****This is an email****
Hi Megan, 

Can you stop by Tue at 3:20 or later?

Thanks, 

GLee
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Megan Thibeault Mar 02, 2017 08:12 AM
****This is an outgoing email****
Hi Gordon,

We were just following up with you regarding a
service request that we have for you.  (#62747)

Description: GFA EQUIP SETUP: Deliver iMac,
21.5-inch, Intel Core i5, 2.7GHz, Quad core to
Smith 106

We were wondering when a good time to setup and
deliver your new computer.

Thanks,
Megan Eichler
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Public
Ranjit Kayastha Feb 27, 2017 09:33 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Feb 27, 2017 09:33 AM
Sent email asking for availability.
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Tim Taylor Feb 24, 2017 04:41 PM
Task reassigned to UCS Tech.
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John Rushing Feb 24, 2017 04:36 PM
Computer has been moved in Active Directory.
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Tim Taylor Feb 24, 2017 04:34 PM
everything done. Put it back on the counter in ITC008
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Tim Taylor Feb 24, 2017 03:58 PM
needs flash, shockwave, silverlight, java updates
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Tim Taylor Feb 24, 2017 01:50 PM
Set up on counter and being sticked
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Courtney Croy Feb 24, 2017 12:04 PM
GFA EQUIP SETUP: An iMac desktop W# 20140654[Edit Inv] is to be 
set up for Gordon Lee in Smith Hall 106. This will be 
replacing iMac 20101415[Edit Inv]. The new iMac is located in ITC 
008 on the counter across from the storage wall.
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