Service Request Ticket - # 62748

Service Request Information

CONTACT Name Visuano, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 24, 2017 12:13 PM
Department Strategic Communications & Marketing Phone 88349
Location Email visuanod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20150683[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25RV0B8GG7D Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2015004715, Adobe CC201* subscription Serialized Desktop FEB2017 MOVE to SHARED DEVICE SUM/FALL2019;

Wired NIC 38:C9:86:49:E0:0B


Wireless NIC 28:F0:76:47:F6:F6


Bluetooth NIC 28:F0:76:47:F6:F7


TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact flahert@wou.edu 88925

Tracking

Entered by Date Memo
Tricia Flaherty
Email

Public

Entered by Date Memo
Tricia Flaherty Jun 15, 2017 04:11 PM
Status changed from (1) Pending to (5) Completed
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Tricia Flaherty Jun 15, 2017 04:11 PM
W#20120655[Edit Inv] brought back to UCS on SR#63521
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Shina Oladiti Mar 29, 2017 12:33 PM
Task reassigned to Tricia Flaherty.
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Shina Oladiti Mar 29, 2017 12:33 PM
Setup completed.
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Megan Thibeault Mar 29, 2017 11:42 AM
Deliver today
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Megan Thibeault Mar 29, 2017 11:40 AM
Task reassigned to Adeshina Oladiti.
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Tricia Flaherty Mar 29, 2017 11:39 AM
****This is an email****
Lisa,

I am assuming this is about the iMac for MarCom
Student Station to replace W#20120655[Edit Inv] and that
gets the Adobe CC Full package? 

This new iMac  is under Service Request #62748 and
is in the Tech work queue.  I have cc'd Megan in
hopes she can answer your question about when this
would be arriving in the MarCom office. 

Let me know if you have any other questions. 

Tricia

On 3/29/17 11:25 AM, Lisa Catto wrote:
> Hi Tricia,
> Denise is out at a conference and I wanted to
follow up on the new Mac you've ordered for our
office as an upgrade. I'm not sure if you two had
been in communication about when it would arrive,
but I hadn't heard from her on that.
>
> Do you have an ETA?
>
> Thanks so much!
> Lisa
>
> Lisa Catto
> Media relations and social media | Strategic
Marketing and Communications
> Western Oregon University
> cattol@wou.edu
> 503-838-8163
> F/T/I/YouTube: @wounews | Snapchat:
@westernoregon | wou.edu/marcom
>
> Submit a work request or schedule a meeting.


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Shina Oladiti Mar 29, 2017 11:30 AM
Task reassigned to UCS Tech.
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Shina Oladiti Mar 29, 2017 11:30 AM
Task reassigned to Adeshina Oladiti.
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Shina Oladiti Mar 29, 2017 11:29 AM
Sent email asking for availability.
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Shina Oladiti Mar 29, 2017 11:27 AM
*********************
Update in AD
*********************
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Shina Oladiti Mar 29, 2017 11:26 AM
Prepped and ready to be delivered. It is back on
the inventory counter.
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Shina Oladiti Mar 29, 2017 09:50 AM
Adobe CCE is been installed.
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Shina Oladiti Mar 14, 2017 02:14 PM
Still can not install Adobe CEE on the PC, i
re-imaged it hope that it would be fine but still
the issue persist.
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Shina Oladiti Mar 07, 2017 03:30 PM
Task reassigned to New Equip. Setup.
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Amy Anderson Mar 07, 2017 03:13 PM
Forget my last comments about her notes being 
gone... that is a different service request. SR# 
62900
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Amy Anderson Mar 07, 2017 02:38 PM
Task reassigned to Adeshina Oladiti.
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Amy Anderson Mar 07, 2017 02:38 PM
Priority changed from (3) Priority to (1) Highest Priority.
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Amy Anderson Mar 07, 2017 02:38 PM
Called back saying that her notes are completely 
gone. She is available all day. 
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Shina Oladiti Mar 07, 2017 11:47 AM
AdobeCCE was unable to install on the the machine,
tried it multiple time but still did not work. Now
i am trying to re-image it.
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Shina Oladiti Feb 28, 2017 03:04 PM
Imaging in progress.....
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Tricia Flaherty Feb 28, 2017 10:34 AM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Feb 28, 2017 10:34 AM
I am moving the desktop to the Inventory counter
in ITC008 with it's GFA setup form
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Tricia Flaherty Feb 28, 2017 10:30 AM
This is serialized install not a named user for
this station
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Tricia Flaherty Feb 28, 2017 10:30 AM
Hopefully this can be done from JAMF but
if not the installer is here - T:\Adobe
CCE\CCEPackages\CC2015_5JULY16\AdobeCC2015.5FULL_MAC
updated to latest versions that is wanted by
MarCom contact Denise Visuano
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Courtney Croy Feb 24, 2017 12:13 PM
GFA EQUIP SETUP: An iMac desktop W# 20150683[Edit Inv] is to be 
set up and delivered to AD 302 for the new MarCom student 
station. This will be replacing iMac W# 20120655[Edit Inv]. Contact is 
Denise Visuano. 
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