Service Request Ticket - # 62749

Service Request Information

CONTACT Name Alvarado, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 24, 2017 12:19 PM
Department Computer Science Division Phone 88480
Location Email alvarados@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150273[Edit Inv] (opens in a new window) Bldg/Room ITC 310B
Service Tag GF0GH72 Description Dell Latitude E6440, i7-4610M Processor
Serial No. GF0GH72 Location was Sarah Alvarado GFA

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298;

Wired NIC F8:CA:B8:48:B9:93


Wireless NIC 80:00:0B:D1:EC:F5


Bluetooth NIC 80:00:0B:D1:EC:F9

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public
Entered by Date Memo
Tim Taylor Feb 27, 2017 03:28 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Tim Taylor Feb 27, 2017 03:28 PM 
Delivered her new laptop, She didn't need
Dreamweaver so it was not installed and inventory
was updated.
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Tim Taylor Feb 27, 2017 02:13 PM 
Task reassigned to Tim Taylor.
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Ranjit Kayastha Feb 27, 2017 02:11 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Ranjit Kayastha Feb 27, 2017 02:11 PM 
****This is an email****
Hi Ranjit!

I am available today and tomorrow until noon, from
1-2, and from 3-4.

Let me know what works for you.

Sincerely,
Sarah
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Ranjit Kayastha Feb 27, 2017 09:39 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Feb 27, 2017 09:39 AM 
Sent email asking for availability.
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Ranjit Kayastha Feb 27, 2017 09:38 AM 
Moved in AD to FacStaff-Computer Science-Computers
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Tim Taylor Feb 24, 2017 04:42 PM 
Task reassigned to UCS Tech.
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Tim Taylor Feb 24, 2017 04:27 PM 
Everything done except installing Adobe
Dreamweaver CS6. We need to de-license Dreamweaver
from her old desktop and install Dreamweaver on
her new laptop. She needs to sign into her adobe
account to install Dreamweaver.

Laptop back in bag on counter in ITC 008
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Tim Taylor Feb 24, 2017 04:27 PM 
****************************************************

Please update in AD

****************************************************
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Tim Taylor Feb 24, 2017 03:50 PM 
everything done except windows updates
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Tim Taylor Feb 24, 2017 02:08 PM 
has been sticked with standard image
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Tricia Flaherty Feb 24, 2017 12:49 PM 
This is on Inventory counter shelf in ITC008 with
GFA Setup form
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Tricia Flaherty Feb 24, 2017 12:48 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Feb 24, 2017 12:48 PM 
TRANSFER from desktop W#20110904[Edit Inv] to laptop
W#20150273[Edit Inv] Adobe Dreamweaver CS6 WIN from P092558
T:\Adobe Dreamweaver\DreamweaverCS6
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Courtney Croy Feb 24, 2017 12:19 PM 
GFA EQUIP SETUP: A Dell Laptop W# 20150273[Edit Inv] is to be set 
up and delivered for Sarah Alvarado in ITC 310B. This will be 
replacing Dell CPU 20110904[Edit Inv] and monitor W# 20111021[Edit Inv]. She 
would like this to be done before March 10th if possible.
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