Service Request Ticket - # 62768

Service Request Ticket - # 62768

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Service Request Information

CONTACT	Name	Wenzel, Alicia	Date	Feb 27, 2017 04:00 PM
	Department	Education & Leadership	Phone	88668
	Location		Email	wenzela@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101088 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	H690GQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080246 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:DC:7F:C3

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	nwanderschied14@wou.edu	88925

Tracking

Entered by	Date	Memo
Nick Wanderschied			Email Public
Entered by	Date	Memo
Nick Wanderschied	Mar 01, 2017 03:00 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Nick Wanderschied	Mar 01, 2017 03:00 PM	done	Add Attachment
Megan Thibeault	Mar 01, 2017 02:39 PM	Task reassigned to Nick Wanderschied.	Add Attachment
Shina Oladiti	Mar 01, 2017 07:07 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Mar 01, 2017 07:05 AM	**This is an email** Good morning, First, thanks for fixing the computer. Second, I will be on campus and can be at my office to meet you at 2:15 today, Wednesday, March 1. Will this work? Thanks!	Add Attachment
Shina Oladiti	Feb 28, 2017 02:17 PM	Machine is in OUTBOX on the wall shelf with a USB stick containing her files to be transfer while she logs on.	Add Attachment
Shina Oladiti	Feb 28, 2017 01:31 PM	the machine is ready to be delivered. Files are been transferred and and Jing is installed.	Add Attachment
Megan Thibeault	Feb 28, 2017 10:49 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Feb 28, 2017 10:09 AM	imaging has started	Add Attachment
Megan Thibeault	Feb 28, 2017 09:27 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Feb 28, 2017 09:27 AM	machine needs reimaged now, flash drive with files are on my desk. also needs Jing installed. CPU is on stand up station	Add Attachment
Megan Thibeault	Feb 28, 2017 09:07 AM	cpu is back files need to be move and then reimaged	Add Attachment
Megan Thibeault	Feb 28, 2017 09:06 AM	Task reassigned to Megan Eichler.	Add Attachment
Kirsten Fauser	Feb 27, 2017 04:00 PM	Their computer is running very slowly and cannot change between tabs on internet browser easily. Computer will also become unresponsive. Also has no volume and will not load screen to change it. Available tomorrow(2/28) 8:30-9	Add Attachment