Service Request Ticket - # 62775

Service Request Information

CONTACT Name Guy, Trisha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 28, 2017 09:44 AM
Department Student Health & Counseling Center Phone 88844
Location Email guyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160716[Edit Inv] (opens in a new window) Bldg/Room SAC
Service Tag JKVYWF2 Description Dell Latitude 5480, i7-6000U, 2.8GHz dual core
Serial No. JKVYWF2 Location Counseling Office Laptop

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wired NIC D4:81:D7:81:52:BC


Wireless NIC A8:6B:AD:0E:69:AB


Bluetooth NIC A8:6B:AD:0E:69:AC

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact flahert@wou.edu 88925

Tracking

Entered by Date Memo
Tricia Flaherty
Email

Public
Entered by Date Memo
Tricia Flaherty Jan 04, 2019 02:37 PM 
Task reassigned to Tricia Flaherty.
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Tricia Flaherty Jan 04, 2019 02:37 PM 
made note in wrong SR opps
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Tricia Flaherty Jan 04, 2019 02:36 PM 
Task reassigned to Account Administration.
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Tricia Flaherty Jan 04, 2019 02:36 PM 
****This is an email****
She leaves on Jan 15 and would like to have time to get it set up, 
etc.

Trisha Guy
Administrative Program Specialist | Student Health & Counseling 
Center
Western Oregon University
503-838-8844
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Ranjit Kayastha Mar 09, 2017 04:33 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Ranjit Kayastha Mar 09, 2017 04:33 PM 
She gave me back W#20130329[Edit Inv] saying its broken.
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Ranjit Kayastha Mar 09, 2017 04:32 PM 
Done with setup and delivery.
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Ranjit Kayastha Mar 09, 2017 10:01 AM 
Good morning!

I am available today and tomorrow but I am out of
the office on Monday.
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Ranjit Kayastha Mar 09, 2017 09:07 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Mar 09, 2017 09:07 AM 
Sent email asking for availability.
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Megan Thibeault Mar 08, 2017 10:32 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Megan Thibeault Mar 08, 2017 10:30 AM 
I need this done by tomorrow please
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Megan Thibeault Mar 08, 2017 10:30 AM 
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Mar 08, 2017 10:30 AM 
needs:

Office 2016- might have 365 on it, need to delete
and re add ours.

needs local ucsadmin account, delete other local
accounts

enable switch users
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Courtney Croy Feb 28, 2017 09:44 AM 
NEW EQUIP SETUP: A dell laptop w# 20160716[Edit Inv] is to be set 
up and delivered for the Counseling Center. Contact is 
Trisha Guy. The laptop is located in ITC 008 on the counter 
across from the storage wall.
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