Service Request Ticket - # 62784

Service Request Information

CONTACT Name Gingerich, Terry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 28, 2017 01:29 PM
Department Criminal Justice Phone 88854
Location Email gingert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150274[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440, i7-4610M Processor
Serial No. 3J0GH72 Location PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715

Wired NIC F8:CA:B8:48:B9:B3


Wireless NIC 80:00:0B:D4:BD:7C


Bluetooth NIC 80:00:0B:D4:BD:80

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Mar 08, 2017 10:39 AM 
Status changed from (2) Scheduled to (5) Completed
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Ranjit Kayastha Mar 08, 2017 10:39 AM 
Done!!
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Ranjit Kayastha Mar 07, 2017 09:44 AM 
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Mar 02, 2017 02:02 PM 
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Mar 02, 2017 01:09 PM 
Terry called in and want someone to show him how
to backup his files, He is available on Tuesday 10am.
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Shina Oladiti Mar 02, 2017 12:31 PM 
Task reassigned to UCS Tech.
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Shina Oladiti Mar 02, 2017 12:31 PM 
Sent an email for availability.
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Shina Oladiti Mar 02, 2017 12:25 PM 
******************************
Update in AD
******************************
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Shina Oladiti Mar 02, 2017 12:24 PM 
Prepped and ready to be delivered. It is back on
the inventory counter across the storage wall.
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Shina Oladiti Feb 28, 2017 03:05 PM 
Imaging in progress.....
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Courtney Croy Feb 28, 2017 01:29 PM 
GFA EQUIP SETUP: A laptop W# 20150274[Edit Inv] is to be set up 
and delivered for Terry Gingerich in HSS 201. This will be 
replacing C: 20120709[Edit Inv] and M: 20060327[Edit Inv]. This is located in 
ITC 008 on the counter across from the storage wall.
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