Service Request Ticket

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Service Request Information

CONTACT	Name	Hagemann, Ryan	Date	Feb 28, 2017 03:14 PM
	Department	President’s Office	Phone	88809
	Location		Email	hagemannr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150654 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	CXW5GC2	Description	Dell Latitude E7270 (i5-6300U, 8GB RAM 256HD)
	Serial No.	CXW5GC2	Location	PDR
	CPU	Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715
	Wired NIC	28:F1:0E:05:C1:5B
	Wireless NIC	E4:B3:18:56:A1:3A
	Bluetooth NIC	E4:B3:18:56:A1:3E

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Feb 16, 2018 11:35 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Megan Thibeault	Feb 16, 2018 11:35 AM	done setup a week ago	Add Attachment
Megan Thibeault	Jan 30, 2018 10:03 AM	Task reassigned to Megan Eichler.	Add Attachment
Shandelle Plasker	Sep 29, 2017 09:48 AM	**This is an email** Hi Ryan, Just a reminder that your new laptop is still sitting here waiting to be picked up by you since last March. I have sent quite a few email reminders but have not heard back from you. Thank you, Shandelle	Add Attachment
Shandelle Plasker	Apr 17, 2017 11:31 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Mar 22, 2017 09:43 AM	**This is an email** Hi Ryan, Just a reminder that your new laptop is ready to be delivered to you. If you have some time this week I can bring it to you. Thank you, Shandelle Pepper	Add Attachment
Shandelle Plasker	Mar 08, 2017 08:34 AM	**This is an email** Hello Ryan, I have your new laptop all setup and ready to deliver. I was wondering if we could set a day and time for me to deliver the laptop to you. Thank you, Shandelle Pepper	Add Attachment
Shina Oladiti	Mar 03, 2017 01:28 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Shina Oladiti	Mar 03, 2017 01:28 PM	*********************** Update in AD ***********************	Add Attachment
Shina Oladiti	Mar 03, 2017 01:20 PM	Prepped and ready to be delivered.	Add Attachment
Shina Oladiti	Mar 03, 2017 09:13 AM	Imaging completed, Working on the rest of the updates.	Add Attachment
Shandelle Plasker	Mar 02, 2017 11:54 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shandelle Plasker	Mar 02, 2017 11:54 AM	Please image this then give it back to me please.	Add Attachment
Courtney Croy	Feb 28, 2017 03:14 PM	NEW EQUIP SETUP: A dell latitude laptop W# 20150654 is to be set up and delivered for Ryan Hagemann as his second station. This is located in ITC 008 on the counter across from the storage wall.	Add Attachment