Service Request Ticket - # 62791

Service Request Information

CONTACT Name Rupp, Katie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 01, 2017 08:54 AM
Department Business Services Phone 88291
Location Email ruppk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141206[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag CT4NV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. CT4NV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:DA:69:6E

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Mar 01, 2017 11:47 AM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Mar 01, 2017 11:47 AM 
Updated everything
Ran Malwarebytes

Happens again need to reimage
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Megan Thibeault Mar 01, 2017 09:59 AM 
Task reassigned to Ranjit Kayastha.
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Kyle Arthenayake Mar 01, 2017 08:54 AM 
****This is an email****
Ever since we all got new computers in the
summertime, hers has had problems with delayed
printing, delayed opening of tabs, not responding
at all, and today she can't even open Banner
through the portal. Most of the issues happen
every single day and its quite irritating. Noone
else in the office has these problems. Only hers.
So I am not sure what the deal is.
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Kyle Arthenayake Mar 01, 2017 08:54 AM 
Hi. I am needing to set up a request to have a
computer serviced W20141206.
Their are multiple issues going on and Megan
Eichler has already been notified.


Thanks--

Katie
Cashiers Office
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