Service Request Ticket - # 62792

Service Request Information

CONTACT Name Ainsworth, DeAnn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 01, 2017 09:02 AM
Department Financial Aid Phone 88681
Location Email ainswod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20100430[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3600DN Monochrome Laser Printer
Serial No. MHB887508E Location PDR

Model P3600/DN Hostname
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V; PRINTER MAINT: Xerox Phaser 3600 Fuser Unit #126N00324 from VISA2013003756 OCT2013 SR51988; Xerox Phaser 3600 Pickup Roller #JC97-022233A VISA2016006189, erox 3600 Fuser 110V & 2 Xerox 3600 Transfer Roller VISA2016006190 MARCH2017 SR#62792 Ink/Toner Refill

Wired NIC 00:00:AA:BE:32:DC

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Mar 07, 2017 01:25 PM 
Status changed from (3) Order in Process to (5) Completed
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Shandelle Plasker Mar 07, 2017 01:25 PM 
Installed new maintenance kit.
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Shandelle Plasker Mar 01, 2017 11:18 AM 
Status changed from (1) Pending to (3) Order in Process
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Shandelle Plasker Mar 01, 2017 10:21 AM 
Went down and looked at this. Jamming in the
Fuser. Ordering a new maintenanc kit.

I had a loaner machine that was the same model as
her printer. I took the fuser out of the loaner
and put it in her machine for now so she can print
until the part comes in.
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Kyle Arthenayake Mar 01, 2017 09:02 AM 
printer jam financial aid third floor admin building
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