Service Request Ticket - # 62795

Service Request Information

CONTACT Name Smith, Jennie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 01, 2017 10:16 AM
Department The Research Institute Phone 88566
Location Email smithjs@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20150117[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3610/DN Monochrome Laser Printer
Serial No. A4T543642 Location PDR

Model 3610/DN Hostname spo-finance
Notes small work group (1-6 users) 200dpi x 1200dpi (B&W) up to 47 ppm and a first-page-out time as fast as 6.5 seconds 700sheet(s) Capacity / Letter & Legal (8.5 in x 14 in) monthly duty cycle of up to 110,000 pages two-sided printing USB Type B 2.0 RJ-45 10/100/1000 BaseT Ethernet port 512MB Installed RAM 1 Year Warranty Physical Dimensions: 12.4"h x 15.5"w x 16.8"d NETWORKED BANNER PRINTER IP:140.211.116.10 Ink/Toner Refill Black Standard Capacity 106R02720; Black High Capacity 106R02722, and Black Extra High Capacity 106R02731

Wired NIC 9C:93:4E:24:F0:88

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Mar 14, 2017 01:44 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Mar 14, 2017 01:44 PM 
The browser was making the prints shrink to a
certain percent. Showed her how to change it back.

Showed her how to create another calendar on her
Gmail calendar for person use that will also sync
to her phone.
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Megan Thibeault Mar 13, 2017 08:23 AM 
Task reassigned to Shandelle Pepper.
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Kyle Arthenayake Mar 13, 2017 08:22 AM 
Task reassigned to UCS Tech.
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Bradley Karkanen Mar 03, 2017 11:01 AM 
Task reassigned to Service Request Desk.
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Bradley Karkanen Mar 01, 2017 12:57 PM 
****This is an outgoing email****
Hi Jennie,

I need some additional information regarding service request 
#62795

Description: *soon as possible* printer not printing correctly 

When will you be available?
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Public
Ranjit Kayastha Mar 01, 2017 12:54 PM 
Task reassigned to Bradley Karkanen.
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Ranjit Kayastha Mar 01, 2017 11:53 AM 
Task reassigned to Ranjit Kayastha.
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Kyle Arthenayake Mar 01, 2017 10:17 AM 
no error codes
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Kyle Arthenayake Mar 01, 2017 10:17 AM 
That would be great.  I meant 60% of the regular
size vs. 100% of the paper.
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Kyle Arthenayake Mar 01, 2017 10:16 AM 
Hi-

Two things...
My printer prints half of my stuff at about 60%
and the rest at a 100%, and I don't know how to
correct that.

2) Also, is there a way to sync up my personal
calendar with my work calendar?

Thanks,
Jennie
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