Service Request Ticket - # 62801

Service Request Information

CONTACT Name Schoenfeld, William   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 02, 2017 08:05 AM
Department Natural Science/ Earth and Physical Science Phone 88165
Location Email schoenfeldw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100851[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 5S2TDQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0079888 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:D8:C5:12

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Mar 02, 2017 09:32 AM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Mar 02, 2017 09:32 AM 
DONE
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Amy Anderson Mar 02, 2017 08:05 AM 
****This is an email****
There is a science lab computer  that won't allow anyone 
to log on. The computer is WOU20100851 located in NS217. 
The issue is a failed Trust Relationship between the pc 
and the network. This same computer was serviced for the 
same issue a few weeks ago. The lab is in use today from 
noon to 2 pm, but is otherwise open an unoccupied the 
other hours today. I'd love to be able to have it 
working for tomorrow's lab session at 10 am.
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