Service Request Ticket - # 62813

Service Request Information

CONTACT Name Phillips, Alan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 03, 2017 10:49 AM
Department University Computing Solutions Phone 88862
Location Email phillipsa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130704[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 35B6M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35B6M02 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC 34:17:EB:99:CF:83

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Mar 03, 2017 03:44 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
John Rushing Mar 03, 2017 03:44 PM 
Google sync was no longer working.  Had to go in 
and tell Gmail to allow Outlook to get his mail.  
Then the sync tool started working.
 Add Attachment
Megan Thibeault Mar 03, 2017 01:51 PM 
Task reassigned to John Rushing.
 Add Attachment
Megan Thibeault Mar 03, 2017 01:49 PM 
"hogatej@wou.edu"  not sure if
the username is correct
 Add Attachment
Kyle Arthenayake Mar 03, 2017 10:49 AM 
key shop email works fine but the student email
JHOGATE does not work.It gets a send or receive
error can be the 
set up on the computer

Room PP 1002
 Add Attachment