Service Request Ticket - # 62820

Service Request Information

CONTACT Name Vasas, Dona   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 03, 2017 12:43 PM
Department Business Services Phone 88172
Location Email vasasd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20160672[Edit Inv] (opens in a new window) Bldg/Room WEL 221
Service Tag Description Xerox Phaser 4622/DT Black & White Laser Printer
Serial No. D6X471449 Location Student worker

Model 4622/DT Hostname mozart.wou.edu
Notes 1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty 2 550 sheet paper trays IP:140.211.116.7 Econcierge toner on VISA2016006092 JAN2017 BAO901 Ink/Toner Refill Xerox Black High Capacity 106R01535; Xerox Black Standard Capacity 106R01533

Wired NIC 00:00:AA:D9:DE:F9

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Mar 03, 2017 04:18 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Mar 03, 2017 04:18 PM 
I went down right away when this happened. In the
server was an error from one of the prints which
was coming from WolfWeb. Also the tray was set to
ByPass which is only for envelops. Once the print
error was canceled in the server and I changed the
tray it worked fine.
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Megan Thibeault Mar 03, 2017 01:05 PM 
Task reassigned to Shandelle Pepper.
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Kirsten Fauser Mar 03, 2017 12:43 PM 
Printer is printing configuration reports 
continuously. 
There is also an error on their computer 
"determining printer status; unable to 
communicate with printer" 
Printer name is Mozart
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