Service Request Ticket

Service Request Information

CONTACT	Name	Timken, Gay	Date	Mar 06, 2017 02:08 PM
	Department	Health & Exercise Science	Phone	88217
	Location		Email	timkeng@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150411 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	SC1MRD0L2DV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715; NVivo 11 for Mac Full License VISA2016005957 DEC2016
	Wired NIC	38:C9:86:42:64:FD
	Wireless NIC	A4:D1:8C:60:11:50
	Bluetooth NIC	A4:D1:8C:60:11:51

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Mar 06, 2017 02:49 PM	Task reassigned to Tim Taylor.	Add Attachment
Tim Taylor	Mar 06, 2017 02:49 PM	Task reassigned to Tim Taylor.	Add Attachment
Tim Taylor	Mar 06, 2017 02:49 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Tim Taylor	Mar 06, 2017 02:49 PM	It was working for me and told her to give us a call if it consistently happens.	Add Attachment
Megan Thibeault	Mar 06, 2017 02:37 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Kirsten Fauser	Mar 06, 2017 02:08 PM	Not saving current documents after she makes changes and chooses save.	Add Attachment