Service Request Ticket - # 62892

Service Request Information

CONTACT Name Campbell, Darla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 07, 2017 12:28 PM
Department College of Education Phone 88788
Location Email campbelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20160185[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4622/DT Black & White Laser Printer
Serial No. D6X468325 Location PDR

Model 4622/DT Hostname rwec-220.wou.edu
Notes 1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty 2 550 sheet paper trays IP:140.211.184.33 Ink/Toner Refill Xerox Black High Capacity 106R01535; Xerox Black Standard Capacity 106R01533

Wired NIC 00:00:AA:D9:C2:C1

TECHS Submitted by Hallie Jensen Contact hjensen15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Mar 07, 2017 02:34 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Mar 07, 2017 02:34 PM 
Printer had a jam below the drum cartridge. I
pulled it out and saw that tray 3 was set to A4
paper size which can cause jamming. Changed it to
Letter and everything is working great.
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Megan Thibeault Mar 07, 2017 12:34 PM 
Task reassigned to Shandelle Pepper.
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Hallie Jensen Mar 07, 2017 12:28 PM 
****This is an email****
Good Afternoon~

The printer in RWEC #220, UCS #20160185[Edit Inv] is not
printing.  We have tried restarting, pulling out
drawers etc. but to no avail.  It is saying
registration jam.

If you could send somebody over to take a look, it
would be much appreciated.

Thanks,

Darla
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