Service Request Ticket - # 62899

Service Request Information

CONTACT Name Helyer, Kella   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 07, 2017 03:00 PM
Department Financial Aid Phone 88475
Location Email helyerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141080[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 3G0LV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 3G0LV42 Location under standup desk (needs imaging)

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:DA:50:20

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Mar 08, 2017 09:16 AM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Mar 08, 2017 09:16 AM 
Reinstalled and it is working properly now.
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Megan Thibeault Mar 08, 2017 08:22 AM 
Task reassigned to Bradley Karkanen.
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Amy Anderson Mar 07, 2017 03:00 PM 
Kella called saying that coworker Deann 
Answorth in Admin 310 is having problems with 
her Adobe DC. Every time she goes to save the 
document an error shows up saying that the 
"update failed. WOU# 20141080[Edit Inv] She is available 
before noon or after 2 tomorrow.
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