Service Request Ticket

Service Request Information

CONTACT	Name	Sherrill, Bonnie	Date	Mar 08, 2017 10:25 AM
	Department	Campus Dining	Phone	88319
	Location		Email	sherrilb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20100265 (opens in a new window)	Bldg/Room	VAL 128
	Service Tag		Description	Dell Professional P2211H 21.5in WFP monitor
	Serial No.	Cn0TYXD97444507AA23S	Location	Bonnie Sherrill, Housing&Dining Acct Specialist

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Mar 17, 2017 01:24 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Tim Taylor	Mar 17, 2017 01:24 PM	installed Firefox ESR 32bit and banner now works	Add Attachment
Tim Taylor	Mar 17, 2017 12:09 PM	Task reassigned to Tim Taylor.	Add Attachment
Ranjit Kayastha	Mar 14, 2017 09:21 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Ranjit Kayastha	Mar 14, 2017 09:21 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Ranjit Kayastha	Mar 14, 2017 09:21 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Ranjit Kayastha	Mar 14, 2017 09:21 AM	************************************************ Remove the old firefox and install Firefox ESR. ***********************************************	Add Attachment
Ranjit Kayastha	Mar 13, 2017 04:10 PM	I was able to make it work on IE only that day as it was the first issue. I just email her saying we figured out the issue and I can come fix the firefox for her.	Add Attachment
Megan Thibeault	Mar 08, 2017 11:13 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Kyle Arthenayake	Mar 08, 2017 10:25 AM	needs help downloading Firefox ESR, John was able to download it successfully to a staff members computer earlier this morning. B	Add Attachment