Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Mar 08, 2017 03:05 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140640 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	C02PQ11GF8J7	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298
	Wired NIC	98:5A:EB:CD:3B:05
	Wireless NIC	AC:29:3A:92:F8:F5
	Bluetooth NIC	AC:29:3A:92:F8:F6

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Mar 15, 2017 10:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Mar 15, 2017 10:41 AM	putting the copier code in account track fixed it.	Add Attachment
Megan Thibeault	Mar 15, 2017 10:11 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Mar 15, 2017 10:11 AM	10:30	Add Attachment
Shandelle Plasker	Mar 13, 2017 03:17 PM	Went to her office and know one was there. Emailed her to come back another time.	Add Attachment
Shandelle Plasker	Mar 09, 2017 08:07 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Natalie Plasker	Mar 08, 2017 03:05 PM	**This is an email** Hello, We have a service request on a Mac computer # 20140640. I have had difficulty getting it connected to the ASWOU printer and inputting my print code. Would it be possible for someone to help me during my office hours so I can teach my coworkers? I am available Monday from 9:30-12pm and can give you information for other dates as well. Thank you very much! Sarah Tabor	Add Attachment