Service Request Ticket - # 62923

Service Request Information

CONTACT Name Beaver, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 10, 2017 01:56 PM
Department Natural Science Division Phone 88205
Location Email beavers@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121263[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 18FNHX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18FNHX1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 P0090649 downgraded to Office Pro Plus 2010, TRANSFER to W#20161099 JUNE2018-- MATLAB individual license P0054558, Mathematica Professional v5.2 P0054563, PCTeX v5 Professional with MathTimePro fonts P0054530, and Macromedia DreamWeaver MX 2004 P0052818, MiKTex is open source, , Adobe Acrobat Pro 10 WIN P0082625, WinEdt v8VISA2013003812, Camtasia Studio v8.5.2 WIN VISA2014004600 MAY2015

Wired NIC B8:CA:3A:8E:4A:57

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Mar 13, 2017 09:37 AM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Mar 13, 2017 09:37 AM 
Removed 10 and installed 16
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Megan Thibeault Mar 13, 2017 08:57 AM 
Task reassigned to Ranjit Kayastha.
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Kyle Arthenayake Mar 13, 2017 08:55 AM 
Status changed from (7) Waiting for Contact to (1) Pending
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Kyle Arthenayake Mar 13, 2017 08:55 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Megan Thibeault Mar 13, 2017 08:18 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Mar 13, 2017 08:18 AM 
****This is an outgoing email****
Hi Scott,

We were just following up with you regarding a
service request that we have for you.  (#62923)

Description: Microsoft Error 

We stopped by on Friday and missed you, when would
be a good time for us to come by and get this
issue fixed?

Thanks,
Megan Eichler
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Public
Nick Wanderschied Mar 10, 2017 03:01 PM 
went to his office but he was not there
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Kirsten Fauser Mar 10, 2017 01:56 PM 
When opening Microsoft office they receive the 
error "This copy of Microsoft is not active".
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