Service Request Ticket

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Mar 13, 2017 09:04 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20140130 (opens in a new window)	Bldg/Room	HL 203
	Service Tag	1P7TS12	Description	Dell Wyse P25 Zero Client with 32MB Flash/512MB
	Serial No.	1P7TS12	Location	HL203 Study Room
	CPU	Teradici TERA2321 PCoIP
	OS	Unknown	Software	Microsoft Office Pro Plus 2013 from P0095097, Microsoft VDA subscription from P0095097, VMWare View Premier with Maint from P0095097
	Wired NIC	00:80:64:CC:B0:7F

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Mar 13, 2017 03:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Mar 13, 2017 03:20 PM	monitor W#20081066 was dead. Took monitor W#20090242 from ITC002 and now works.I updated inventory	Add Attachment
Megan Thibeault	Mar 13, 2017 02:19 PM	Task reassigned to Tim Taylor.	Add Attachment
Ranjit Kayastha	Mar 13, 2017 01:53 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Mar 13, 2017 09:59 AM	one student was in the room so I couldn't fix it It's room 203	Add Attachment
Ranjit Kayastha	Mar 13, 2017 09:38 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Kyle Arthenayake	Mar 13, 2017 09:05 AM	monitor is just black, no image appears on it	Add Attachment
Kyle Arthenayake	Mar 13, 2017 09:04 AM	tried restarting it, holding down the power button does not turn off, must be unplugged for it to be turned off, have tried switching inputs but that does not work.	Add Attachment