Service Request Ticket

Service Request Information

CONTACT	Name	Bull, Robbin	Date	Mar 13, 2017 10:02 AM
	Department	The Research Institute	Phone	88562
	Location		Email	robbin.bull@hknc.org

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130784 (opens in a new window)	Bldg/Room	HWC
	Service Tag	7W2VYZ1	Description	Dell Latitude E6540 Laptop, i7-4800MQ(Quad 2.7GH)
	Serial No.	7W2VYZ1	Location	Clayton Jones Sound Program Computer
	CPU	Intel core i7-4800MQ(2.7GHz quad core, 6M cache)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 P0093918 SOFTWARE SHARED w/ PC W#20110503: UPG AcrobatPro11 WIN P0088088 DEC2012,Adobe PremiereProCS6WIN P0088229 JAN2013, UPG CamtasiaStudio v8 VISA2012003479 JUN2013; was CamtasiaStudio v7.1&SnagItv10 VISA2011002726(upg license formerly Sarah Beaird transferred to Robbin Bull); Adobe PhotoshopCS6Extd v.13 P0094303; Adobe Dreamweaver CS6 WIN from P0095833, Adobe LiveCycle Designer v11 WIN P0097877; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop OCT2017 SR65343;TRANSFERED W#20170547 MAR2018 SR66809- NEW CAMTASIA: Camtasia v9.1/Snagit2018(v18) bundle VISA2017006977 Order10251; CorelDRAW GraphicSuiteX6 VISA2012003433, FMPRoAdv10w/Maint P0072910 Maint release FMPro11Adv Aug2010 & Maint release FMPro12Adv; April2012(P0082690renewal),
	Wired NIC	EC:F4:BB:2C:7B:2C
	Wireless NIC	C4:D9:87:B2:C7:D5
	Bluetooth NIC	C4:D9:87:B2:C7:D9

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Mar 13, 2017 02:30 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Megan Thibeault	Mar 13, 2017 02:30 PM	done, ran the batch file, good to go	Add Attachment
Megan Thibeault	Mar 13, 2017 02:16 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Mar 13, 2017 02:16 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Mar 13, 2017 02:16 PM	I am back a at my office now. I will be her until 4:30pm.	Add Attachment
Megan Thibeault	Mar 13, 2017 01:30 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Mar 13, 2017 01:30 PM	**This is an outgoing email** Hi Robbin, We were just following up with you regarding a service request that we have for you. (#62932) Description: *anytime before 12:30 microsoft office pro plus 2010 error We stopped by but we missed you. When would be another good time for us to stop by. Thanks, Megan Eichler	Add Attachment Public
Ranjit Kayastha	Mar 13, 2017 01:29 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Mar 13, 2017 01:29 PM	Went there but he wasn't in the office.	Add Attachment
Megan Thibeault	Mar 13, 2017 11:32 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Kyle Arthenayake	Mar 13, 2017 10:02 AM	Microsoft office professional plus error 2010	Add Attachment