Service Request Ticket

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Service Request Information

CONTACT	Name	Ayres, Robert	Date	Mar 13, 2017 10:26 AM
	Department	The Research Institute	Phone	88749
	Location		Email	ayresr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130088 (opens in a new window)	Bldg/Room	MA 323
	Service Tag	CFM5NX1	Description	Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
	Serial No.	CFM5NX1	Location	Bob Ayres , TRI TODD 216 office and Maaske 323
	CPU	Intel Core i7-3740QM(2.7GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0091379 downgraded to Pro Plus 2010
	Wired NIC	F0:1F:AF:2F:D4:73
	Wireless NIC	70:18:8B:08:2E:0D
	Bluetooth NIC	24:FD:52:37:85:F4

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Mar 28, 2017 08:59 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Mar 28, 2017 08:59 AM	Done!	Add Attachment
Shina Oladiti	Mar 28, 2017 08:34 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Mar 28, 2017 08:21 AM	**This is an outgoing email** Hi Robert, We were just following up with you regarding a service request that we have for you. (#62933) Description: now till 11 microsoft office pro plus 2010 error We were wondering what is the best time to come in and work with you. Thanks, Adeshina Oladiti	Add Attachment Public
Shina Oladiti	Mar 27, 2017 11:32 AM	Left VM	Add Attachment
Kyle Arthenayake	Mar 27, 2017 08:16 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Kyle Arthenayake	Mar 27, 2017 08:16 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Mar 13, 2017 01:35 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Mar 13, 2017 01:35 PM	**This is an outgoing email** Hi Robert, We were just following up with you regarding a service request that we have for you. (#62933) Description: microsoft office pro plus 2010 error Our records showed you were in Todd, we looked for your office while updating other coworkers in Todd. Sorry we missed you, looks like you are in MA323, we will get our records updated. When would be a good time for us to come to the correct office? Thanks, Megan Eichler	Add Attachment Public
Ranjit Kayastha	Mar 13, 2017 01:34 PM	MA 323	Add Attachment
Ranjit Kayastha	Mar 13, 2017 01:33 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Mar 13, 2017 01:33 PM	MBB 323	Add Attachment
Ranjit Kayastha	Mar 13, 2017 01:33 PM	His office wasn't in 221 Looked around the whole floor	Add Attachment
Megan Thibeault	Mar 13, 2017 11:33 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Kyle Arthenayake	Mar 13, 2017 10:26 AM	Microsoft office professional plus error	Add Attachment