Service Request Ticket - # 62934

Service Request Information

CONTACT Name Johnson, Pattie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 13, 2017 10:30 AM
Department The Research Institute Phone 88779
Location Email johnsop@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110775[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
Serial No. 7PTTDS1 Location PDR

CPU Intel Core i7-2760QM(2.4GHz, 6MB cache)


OS Unknown Software Microsoft Office Pro Plus 2010 from P008 5288 installed as Office Pro Plus 2007; uninstalled 2007 MARCH2013 and installed as Office 2010 see SR49856

Wired NIC 08:ED:B9:DB:71:97


Wireless NIC 8C:70:5A:2B:73:4C


Bluetooth NIC D4:BE:D9:32:C4:CF

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Mar 13, 2017 04:06 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Mar 13, 2017 04:06 PM 
Removed 2010 and installed 2016
also helped her move the Customize ribbon from old
Ofice to the new one
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Kirsten Fauser Mar 13, 2017 01:46 PM 
Needs a tech to come back and help connect outlook 
to gmail.
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Megan Thibeault Mar 13, 2017 11:33 AM 
Task reassigned to Ranjit Kayastha.
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Kyle Arthenayake Mar 13, 2017 10:30 AM 
Microsoft office professional plus 2010 error
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