Service Request Ticket

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Service Request Information

CONTACT	Name	Price, Sharon	Date	Mar 13, 2017 12:27 PM
	Department	Student Enrichment Program	Phone	89355
	Location		Email	pricesl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120702 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	BNTPXW1	Description	Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
	Serial No.	bntpxw1	Location	008(Underneath the standup desk)
	CPU	Intel Core i7-3720QM(2.6GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088966 downgraded to Pro Plus 2010, FOLLOWING TRANSFERRING TO W#20161092 DEC2017 SR65965--[Adobe Acrobat Pro v9 WIN from P0067126 (previous laptop had old version of DreamWeaver MX 2004 from P0052818 too but not sure if it will work with WIN7), Geometer's Sketch 5 from VISA2009001662, MathType 6.9 WIN from VISA2012003420], WinEdt v8 from VISA2013003812
	Wired NIC	E0:DB:55:E7:63:EB
	Wireless NIC	B8:76:3F:36:25:EE
	Bluetooth NIC	20:16:D8:9B:6D:7D

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Mar 14, 2017 10:53 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ranjit Kayastha	Mar 14, 2017 10:53 AM	DONE	Add Attachment
Ranjit Kayastha	Mar 14, 2017 09:19 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Mar 14, 2017 08:09 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Mar 14, 2017 08:09 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Mar 14, 2017 08:09 AM	She will be back in today	Add Attachment
Megan Thibeault	Mar 13, 2017 02:01 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Mar 13, 2017 02:01 PM	**This is an outgoing email** Hi Sharon, We were just following up with you regarding a service request that we have for you. (#62940) Description: 3/13 All day Microsoft Office Error I went down to your office and it looks like you are gone for the day. When would be a better time to come by and fix this issue. Thanks, Megan Eichler	Add Attachment Public
Megan Thibeault	Mar 13, 2017 02:01 PM	Went there and their was a sign saying that the office closed early for the day	Add Attachment
Megan Thibeault	Mar 13, 2017 01:50 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Mar 13, 2017 01:15 PM	Task reassigned to Tim Taylor.	Add Attachment
Kirsten Fauser	Mar 13, 2017 12:27 PM	Greetings UCS, We have another Microsoft Office error message on our Math laptop that our Microsoft Office is needing updating or some sort of access WOU#2012 0702 Thanks, Sharon	Add Attachment