Service Request Ticket

Service Request Information

CONTACT	Name	Gonzalez, Heather	Date	Mar 13, 2017 12:31 PM
	Department	College of Liberal Arts and Sciences	Phone	88488
	Location		Email	gonzalezh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121232 (opens in a new window)	Bldg/Room	RWEC 262
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25KV2PNDNML	Location	Q-Loop was adjunct
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.13 (High Sierra)	Software	MS Office 2011 Std for MAC from P0090649 TRANSFERRED from W#20081042 :Adobe Photoshop Extended CS3 Mac from P0067126, Adobe CS4 Web Premium for MAC from P0071719 (also 80/20) on personal laptop
	Wired NIC	10:DD:B1:D6:5B:13
	Wireless NIC	EC:35:86:47:E2:0A
	Bluetooth NIC	EC:35:86:47:E2:0B

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Mar 13, 2017 02:40 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Tim Taylor	Mar 13, 2017 02:40 PM	The computer was W#20121252 instead of W#20121232 so ran the batch files and office 2010 is now activated	Add Attachment
Megan Thibeault	Mar 13, 2017 01:48 PM	Not sure if the batch file will work on a mac, you might need to actually put the code into the program manually. Let me know if you have any questions.	Add Attachment
Megan Thibeault	Mar 13, 2017 01:47 PM	Task reassigned to Tim Taylor.	Add Attachment
Kirsten Fauser	Mar 13, 2017 12:32 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kirsten Fauser	Mar 13, 2017 12:31 PM	Available 2:30 - 4:00	Add Attachment
Kirsten Fauser	Mar 13, 2017 12:31 PM	**This is an email** I keep getting this message about needing to activate my MS Office	Add Attachment