Service Request Ticket - # 62951

Service Request Information

CONTACT Name Whisenhunt, Jake   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 14, 2017 09:14 AM
Department Facilities Services Phone 88993
Location Email whisenhj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150663[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9RN7JB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 9RN7JB2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2015004715;

Wired NIC 18:66:DA:13:CE:B8

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Jun 01, 2017 10:56 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Ranjit Kayastha Jun 01, 2017 10:54 AM 
DONE!!!
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Ranjit Kayastha May 26, 2017 03:55 PM 
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Mar 22, 2017 03:28 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Shina Oladiti Mar 20, 2017 09:28 AM 
He want to check on if there is any files or
folder to be transfer from his current PC and once
the transfer is done he would call in for New
Equipment Setup.
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Shina Oladiti Mar 16, 2017 01:16 PM 
Status changed from (5) Completed to (1) Pending
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Shina Oladiti Mar 16, 2017 01:15 PM 
Task reassigned to UCS Tech.
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Shina Oladiti Mar 16, 2017 01:14 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Mar 16, 2017 01:14 PM 
Sent an email for time availability.
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Shina Oladiti Mar 16, 2017 01:12 PM 
*************************************
Update in AD.
*************************************
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Shina Oladiti Mar 16, 2017 01:12 PM 
Prepped and ready to be delivered. It is back on
the inventory counter.
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Tim Taylor Mar 14, 2017 11:06 AM 
The CPU is on the counter in ITC007 and has been
sticked
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Courtney Croy Mar 14, 2017 09:14 AM 
GFA EQUIP SETUP: A Dell CPU W# 20150663[Edit Inv] and Monitor 
W# 20141056[Edit Inv] are to be set up and delivered for Jake 
Whisenhunt in the Physical Plant 121. These will be replacing 
CPU 20110139[Edit Inv] and Monitor 20110183[Edit Inv]. 
The new cpu and monitor are located in ITC 008 on the 
counter across from the storage wall.
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