Service Request Ticket

Service Request Information

CONTACT	Name	Brown, Michael	Date	Mar 14, 2017 04:42 PM
	Department	Human Resources	Phone	88490
	Location		Email	brownmi@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160748 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	FPH8YF2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz
	Serial No.	FPH8YF2	Location	PDR
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAY2017-APRIL2018 SR#63664; PL/SQL Developer Ver12.0.7( 9/30/2018-10/01/2019) VISA2018008111 FEB2019;
	Wired NIC	D4:81:D7:95:AC:5B
	Wireless NIC	A8:6B:AD:29:E6:E5

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Mar 22, 2017 11:51 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Mar 22, 2017 11:51 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Mar 22, 2017 11:51 AM	Setup completed!	Add Attachment
Shina Oladiti	Mar 21, 2017 04:41 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Mar 21, 2017 03:45 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Mar 21, 2017 03:03 PM	Sent an email asking for availability	Add Attachment
Shina Oladiti	Mar 21, 2017 03:03 PM	*********************** Please update in AD ***********************	Add Attachment
Shina Oladiti	Mar 21, 2017 03:02 PM	It is back on the inventory counter.	Add Attachment
Shina Oladiti	Mar 21, 2017 03:02 PM	Prepped and ready to be delivered.	Add Attachment
Tim Taylor	Mar 21, 2017 11:56 AM	joined the domain and installed Sophos	Add Attachment
Tim Taylor	Mar 20, 2017 04:50 PM	image cd has been put in and windows is installing. It is on the counter near paul	Add Attachment
Courtney Croy	Mar 14, 2017 04:42 PM	NEW EQUIP SETUP: A Dell latitude laptop W# 20160748 is to be set up and delivered for HR. This will be the HR Departmental laptop. Contact is Michael Brown. The new laptop is located in ITC 008 on the counter across from the storage wall.	Add Attachment