Service Request Ticket

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Service Request Information

CONTACT	Name	Guy, Sybille	Date	Mar 14, 2017 04:45 PM
	Department	The Research Institute	Phone	88560
	Location		Email	guys@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160747 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	2KHBYF2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz
	Serial No.	2KHBYF2	Location	PDR
	CPU	Intel Core i7-6820HQ 6thGEN(Quad Core, 2.7GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; TRANSFER FROM W#20130445 Adobe Acrobat XI Pro(v.11) from P0093203, ASEBA - Child behavior checklist #620E - AGES l½-5 ASEBA- PC MODULE from VISA2016005674 ORDER9404 SEPT2016; VISA2018008604 expires 1-31-2020-SPSS Statistics Premium Faculty Pack from P01059751 til 12-31-2018( SPSS Statisticsv25, Amosv25 in,SamplePowerv3: see T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack; IBM SPSS Modeler PersonalAuthUser Term license 11-30-16 to 11-29-2017 from P0102937 DEC2016 (9585)
	Wired NIC	D4:81:D7:95:52:C3
	Wireless NIC	A8:6B:AD:29:F7:2D

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Mar 30, 2017 09:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Mar 30, 2017 09:24 AM	**This is an email** Hi Tim, so far so good. Still tweaking a few things to go back to where I was with old computer, but seems stable. Thanks for checking!	Add Attachment
Tim Taylor	Mar 30, 2017 09:01 AM	Sent an email asking if any blue screens have occurred again.	Add Attachment
Tim Taylor	Mar 29, 2017 03:24 PM	Called today 3-29 and she wasn't there, will call tomorrow.	Add Attachment
Tim Taylor	Mar 29, 2017 08:00 AM	Task reassigned to Tim Taylor.	Add Attachment
Shina Oladiti	Mar 23, 2017 12:21 PM	This might help to solve the issue if it re-occur https://www.youtube.com/watch?v=qdtlIO7iMWk	Add Attachment
Tim Taylor	Mar 23, 2017 12:13 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Tim Taylor	Mar 23, 2017 12:13 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Tim Taylor	Mar 23, 2017 12:13 PM	She had a bluescreen stating APC index mismatch. I restarted her computer. She will call back if it happens again. Contact her Wednesday of next week. She will be gone Monday and Tuesday.	Add Attachment
Tim Taylor	Mar 23, 2017 10:57 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Tim Taylor	Mar 23, 2017 10:57 AM	laptop delivered and all programs set up	Add Attachment
Tim Taylor	Mar 23, 2017 10:09 AM	Task reassigned to Tim Taylor.	Add Attachment
Shina Oladiti	Mar 22, 2017 10:30 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Mar 21, 2017 02:53 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Mar 21, 2017 02:52 PM	******************************** Please update in AD ********************************	Add Attachment
Shina Oladiti	Mar 21, 2017 02:51 PM	It is back on the inventory counter.	Add Attachment
Shina Oladiti	Mar 21, 2017 02:51 PM	Prepped and ready to be delivered.	Add Attachment
Tim Taylor	Mar 21, 2017 11:57 AM	joined to the domain and installed Sophos	Add Attachment
Tim Taylor	Mar 20, 2017 04:50 PM	image cd was put in and now installing windows. It is on counter near Paul	Add Attachment
Tricia Flaherty	Mar 15, 2017 03:58 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Mar 15, 2017 03:58 PM	SOFTWARE TO BE TRANSFERED: Adobe Acrobat Pro XI(v.11)from P0093203 T:\Adobe Acrobat\Acrobat11Pro ASEBA from VISA2016005674 T:\ASEBA\ASEBA_PC_2015 SPSS Statistics Premium Faculty Pack from P0102741 til NOV-30-2017(Statistics24 in NOV2016,Amos V 24 in NOV 2016,SamplePower V 3 in NOV 2016) see T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack IBM SPSS Modeler PersonalAuthUser Term license 11-30-16 to 11-29-2017 from P0102937 DEC2016 (9585) see T:\Spss\SPSS_Modeler_TRI _TERM\BM SPSS Modeler_v18.0	Add Attachment
Courtney Croy	Mar 14, 2017 04:45 PM	NEW EQUIP SETUP: A Dell latitude laptop W# 20160747 is to be set up and delivered for Sybille Guy in TH 238. This needs a large software transfer. The new laptop is located in ITC 008 on the counter across from the storage wall.	Add Attachment