Service Request Ticket - # 62970

Service Request Information

CONTACT Name Plasker, Shandelle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 15, 2017 08:58 AM
Department University Computing Solutions Phone 14018
Location Email peppers@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140175[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 21.5inch, IntelCore i7 Quad core 3.1GHz
Serial No. D25N713WF8J8 Location PDR 2023 Giveaway

CPU Intel Core i7(3.1GHz quad core, 6MB L3 cache)


OS MAC OS X 10.12 (macOS Sierra) Software MS Office 2011 Std for MAC from P0095171, Apple Final Cut Pro X from P005124, This lab must have iMovie and Garageband; OpenSource software: Skype, InkScape, Pencil, Gimp. Audacity 2.0.5 BlueJ 3.1.0, eclipse, Google Earth, Jing 2.6, Microsoft Silverlight, Picasa 3.9.16, Remote Desktop Connection 2.1.1, previously Second Life Viewer v2 new version (3 available), WolfQuest 2.5, epson scanner software, Adobe Master Coll. CS6 from P0091311 for Fall due to courses being taught Fall term.

Wired NIC 88:63:DF:A4:B9:FB


Wireless NIC 0C:4D:E9:B3:55:5A


Bluetooth NIC 88:63:DF:A4:B9:FC

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Mar 17, 2017 12:00 PM 
Status changed from (2) Scheduled to (5) Completed
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John Rushing Mar 17, 2017 12:00 PM 
imaged and brought back to ITC 001
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John Rushing Mar 16, 2017 11:21 AM 
Task reassigned to John Rushing.
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John Rushing Mar 16, 2017 08:53 AM 
Since they could not login we started the imaging 
today.
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Ranjit Kayastha Mar 15, 2017 11:38 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Ranjit Kayastha Mar 15, 2017 11:38 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Ranjit Kayastha Mar 15, 2017 11:38 AM 
Friday should be the best time to work on it as
the room is available for full day.
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Shandelle Plasker Mar 15, 2017 08:58 AM 
Two Macs in ITC 001 need to be re-imaged. Once in
a while when you log in it logs you into a
temporary Adobe Account.

WOU#20140175[Edit Inv]
WOU#20140197[Edit Inv]
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