Service Request Ticket - # 62982

Service Request Information

CONTACT Name Carrillo-Garcia, Adriana   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 15, 2017 02:54 PM
Department Admissions Office Phone 89366
Location Email carrilloa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090925[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag HVJJQL1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. hvjjql1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074772

Wired NIC 00:26:B9:8E:57:D5

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Mar 20, 2017 12:16 PM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Mar 20, 2017 12:16 PM 
Computer setup.
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Shina Oladiti Mar 20, 2017 10:23 AM 
Task reassigned to Adeshina Oladiti.
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Shina Oladiti Mar 20, 2017 09:30 AM 
Status changed from (1) Pending to (2) Scheduled
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Tim Taylor Mar 16, 2017 03:57 PM 
Both are done and are in the out box ready to deliver
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Tim Taylor Mar 16, 2017 03:35 PM 
both CPUs just have windows update left.
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Ranjit Kayastha Mar 16, 2017 12:06 PM 
Task reassigned to UCS Tech.
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Ranjit Kayastha Mar 16, 2017 12:06 PM 
I sticked both the machines.

Needs rest of the setup.
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Ranjit Kayastha Mar 16, 2017 10:13 AM 
I setup two loaners there.

1. W#20130125[Edit Inv]
2. W#20130126[Edit Inv]

I got back two computers and it's in the stand-up
desk. It needs to be reimaged.
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Megan Thibeault Mar 16, 2017 07:35 AM 
Task reassigned to Ranjit Kayastha.
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Natalie Plasker Mar 15, 2017 02:54 PM 
****This is an email****
Hello,

Can I have a tech come out and take a look at 2 of
our computers? 

1) 20090925[Edit Inv], when students try to log on it says
"User profile service failed logon" 
2) 20110226[Edit Inv], that computer just stays on a blank
black screen and it doesn't allow students to log on 
If you could please send someone now that would be
great, our office closes at 5pm and I will be here
until then.


Thank you,
Adriana
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