Service Request Ticket

Service Request Information

CONTACT	Name	Alvarado, Sarah	Date	Mar 15, 2017 04:17 PM
	Department	Computer Science Division	Phone	88480
	Location		Email	alvarados@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130405 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL129317	Location	PDR
	Model	ColorQube 8870	Hostname
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: Metered Pin: 4634	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:14:D1:F6

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Mar 22, 2017 09:03 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Mar 22, 2017 09:03 AM	Checked on it every day since the 17th and it has not froze. I will be checking on it for another week but am closing this que since it seems to be fixed.	Add Attachment
Shandelle Plasker	Mar 17, 2017 04:46 PM	I updated the firmware on this machine. Kept it at my desk and tested it all day yesterday and today. Did not freeze on me. I put it back into the room and I am going to check on it Monday morning to see if the issue is still happening.	Add Attachment
Shandelle Plasker	Mar 16, 2017 11:52 AM	I have this by my desk (on megans desk) So I can update firm ware.	Add Attachment
Megan Thibeault	Mar 15, 2017 04:56 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Nick Wanderschied	Mar 15, 2017 04:55 PM	went by but the room was locked	Add Attachment
Natalie Plasker	Mar 15, 2017 04:17 PM	The printer in ITC 303 keeps freezing up.	Add Attachment